EVALUATING THE EFFECTIVENESS OF HUMAN RESOURCE PRACTICES ON EMPLOYEE PERFORMANCE IN HEALTHCARE INSTITUTIONS: A CROSS-SECTIONAL STUDY

Abstract

Introduction: Human Resource (HR) practices are instrumental in determining staff performance, especially in healthcare facilities where effective staff performance has a direct bearing on patient outcomes. Knowledge of the effectiveness of HR practices, such as recruitment, training, performance appraisal, remuneration, and leadership is crucial to enhancing healthcare delivery and staff retention. Methodology: This frequency-based cross-sectional study was undertaken to assess the performance of HR practices on employee performance in healthcare institutions. 108 healthcare professionals comprising nurses, doctors, and allied health staff were selected using non-probability convenience sampling. Data were obtained through a self-administered questionnaire on key HR domains and descriptive statistics used to analyze data. Results Among the participants, 64.8% were nurses, 20.4% physicians, and 14.8% other healthcare professionals. The gender split was 61.1% females and 38.9% males. The majority of participants (66.7%) were of the view that selection processes were equitable, whereas 64.8% were satisfied with training processes. A mere 50.9% were satisfied with performance appraisal processes, and 53.7% were dissatisfied with remuneration. Leadership assistance was confirmed by 60.2% of the participants, and 55.6% were satisfied with being involved in decision-making at the institutional level. Besides that, 57.4% of them were with job satisfaction, 63.0% were with high commitment, and 66.7% were with productivity in their workplace, while 46.3% intended to leave their institution. Conclusion: The results suggest that HR practices have a great impact on employee performance. Although domains like recruitment and training are highly rated, issues about compensation and performance appraisal reflect the necessity for strategic HR interventions. Enhancing HR practices could improve staff retention and healthcare service quality.